Miniter-CPI Outsource Tracking
The Miniter-CPI “Outsource Tracking” system is the first outsource tracking system that was designed 100% as a web application. We were not restrained by trying to evolve our existing legacy system. We built a modern web based system based on input from some of the largest and smallest lenders in the country.

Web based customized workflows utilizing state of the art mail handling equipment, extensive use of EDI and OCR technology as well as web based matching algorithms that have enabled us to provide the most efficient outsource tracking workflows in the industry.

Miniter-CPI “Outsource Tracking” provides full outsourcing of lenders insurance tracking requirements. Miniter Group will receive your inbound lienholder cancellation or non-renewal mail from the borrower’s insurance company and update the Miniter-CPI “Outsource Tracking” system with the required insurance information. Once this information is entered, the system has a flexible workflow process that can be designed with custom outbound phone support and customized outbound letter campaigns provided by Miniter Group. A diagram of the system and workflow descriptions is detailed below:

Inbound Loss Payee/Lienholder Insurance Notices
Implementation of the Miniter-CPI “Outsource Tracking” system will require insurance notifications to be redirected to Miniter Group. This is done by changing the loss payee/lienholder address information at the borrowers’ insurance company. Once this is accomplished, Miniter Group will begin to automate the inbound letter workflow using EDI and OCR technologies. Insurance notice data that is not captured via EDI/OCR will be key entered within one working day of receipt.

Uninsured Borrowers
Miniter-CPI “Outsource Tracking” provides a fast and efficient workflow to track loss payee/lienholder notices. The information entered is used by the system to automatically detect upcoming un-insured borrower events and will react with the appropriate workflow. Both Phone and Letter workflows can be customized to fit the needs of the lender. The Uninsured Borrower workflow diagram is shown below.

Agent/Broker Workflow
Based on our research, phone contact with the Agent/Broker has proven to be the most effective method for getting proper insurance updates for the borrower. We work with the Agent/Broker to resolve lapses in borrower’s insurance coverage before policy cancellation. This method is noninvasive to the borrower and many times eliminates the need for an outbound letter to the borrower.

Borrower Workflow
All outbound mail is handled by Miniter Group. Miniter has invested in state of the art outbound mail technology to provide low cost, accurate and verifiable mail to your borrowers. All outbound letters are NAIC Model Act compliant and can be customized by the lender. Letter cycle workflows are triggered from last known insurance coverage and are designed to work in conjunction with the Agent/Broker outbound phone workflows.