Miniter Group - Collateral Protection Insurance web based tracking system

Corporate
Headquarters
Miniter Group
80 Washington Sq.
Bldgs. P55/56
Norwell, MA 02061

Tel: 781-982-3100
Fax: 781-982-1350

To Download an Insurance Application click here

Miniter Group is redefining customer service in the insurance industry. We are using the Internet to create a new service paradigm in our industry.

Our customer service is now provided on-line and on-site. Now our client's portfolio, claims and policy information and images are only a click away in the e-commerce section!

business people image On-line Customer Service:
Miniter Group believes that leading edge customer service must be delivered with leading edge technology. We have invested aggressively in internet-based technology over the last 6 years. This investment has placed us as the only financial institution insurance organization to provide full portfolio management and claims management via the internet. We have delivered a new paradigm for customer service that is enabled by technology but is rooted in our customer oriented organization.

Customer Service Representatives
We have a dedicated group of customer service insurance experts to assist our financial institution with all aspects of your relationship with Miniter Group. Whether you need Policy training, Policy interpretation, Claims Filing Assistance, Training for our Web Based Systems or Program Performance Reporting, your customer service manager will act as your program advocate to get quick and accurate answers to your questions.

Web Based Tracking Systems
Whether you use our “Write Your Own”, “Track Your Own” or “Outsource Tracking” insurance tracking solution, your assigned customer service manager is available for implementation, training and ongoing user questions regarding your tracking system. Click here to learn more...

Claims Management
The VSI web based claims processing system has been designed for our lenders to file claims. From that point forward our lenders can monitor the real-time status of the claim as it moves through 3 parallel processes. Click here to learn more...

to learn more about our technology click here.

On-Site Customer Service:
Traditional insurance companies employ internal customer service representatives. Insurance agents typically provide on-site customer service. We feel this customer service model is inadequate because agents are salespeople, not customer service experts. We offer an external customer service department who regularly visit our lender clients. This on-site service is unique to the industry, and is another reason for Miniter Group’s Success.

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Monitoring the Cycle Time: the key to Customer Service
Customer Service for our insurance products is simple. Deliver a solution that expedites claim payments. This solution however is not easily obtained. It takes dedicated personnel from both Miniter Group and our lender clients to reduce and maintain claims cycle times below 10 days. This ultimately leads to our lender clients reducing their liquidation cycle time. Our customer service experts spend the majority of their time working with our lender client personnel to train them how to reduce this cycle time.

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Claims Processing:
Since our introduction of on-line claims processing in 2000, we now process over 95% of our claims over the Internet. Our lenders file claims in the e-commerce section of www.miniter.com. From that point forward our lenders can monitor the real-time status of the claim as it moves through 3 parallel processes. A messaging system is part of the Miniter Group web application that allows our claims adjusters to communicate directly over the web much like an internet chat room. Appraisals are completed by certified appraisal companies that process appraisals consistently with digital photos. These photos are available to our clients as soon as they are received on Miniter Group’s web site.

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