Miniter-CVP Track Your Own
The Miniter-CVP “Track Your Own” is an intuitive and easy to use web-based system which enables the lender to track insurance activity on their loan portfolio. The lender will receive inbound lienholder cancellation or non-renewal mail from the borrower’s insurance company and update the Miniter-CVP “Track Your Own” system with this insurance information. Once this information is entered, the system has a flexible workflow process that can be designed with custom phone support provided by the loan servicing department and customized outbound letter campaigns provided by Miniter Group. A diagram of the system and workflow descriptions is detailed below:

Inbound Lienholder Insurance Notices
Miniter-CVP automates inbound insurance mail at the lender by providing an easy to use insurance update screen where borrower insurance can be updated by as little as two clicks of the mouse. Once insurance has been updated, outbound customer service calls and outbound letters are scheduled based on the customized workflow that the financial institution has designed in Miniter-CVP “Track Your Own”.

Outbound Letters
All outbound mail is handled by Miniter Group. Miniter has invested in state of the art outbound mail technology to provide low cost, accurate and verifiable mail to your borrowers. All outbound letters are NAIC Model Act compliant and can be customized by the lender. Letter cycle workflows are triggered from last known insurance coverage and are designed to work in conjunction with the loan servicing department’s outbound phone workflows.

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Outbound Loan Servicing Phone Calls
Your lending institution has invested considerable time and money in developing customer relationships with the borrowers in your loan portfolio. Historically, outsourced insurance tracking phone calls from non-lender tracking company employees directly to your borrowers have not proven to be cost effective. The Miniter-CVP Track Your Own System was specifically designed to enable lender-based outbound phone calls from the loan servicing department. Using lender loan servicing personnel to verify insurance is proving to be the most cost effective approach to insurance tracking and verification. Outbound phone calls are triggered from the outbound letter workflows to provide a unified mail and phone campaign.