Miniter Adopts New IT Systems
Starting March of last year, Miniter has been committed to enhancing our remote workforce as we remain working from home due to Covid-19. Fortunately, the company has seen a positive increase in productivity, attendance, and overall quality of life since we began working independently yet cohesively in a cloud-based workspace.
Miniter Group has concentrated on adopting new IT systems and platforms so that we can continue to improve our remote-based environment. These efforts reduce cost and labor overhead as we transition to being fully cloud-based in recent months. By migrating to these systems, we allow Miniter employees to conduct all work tasks from any location, which enhances the business’s overall efficiency.
The new IT systems that Miniter is implementing include a New Insurance Platform, a cloud-based Digital Phone Service, migration of all shared file spaces to the cloud, and most notably, the development of an in-house Call Center System.
Miniter Policy Platform
In 2020, Miniter Group searched to find an agency management system to help support our rapidly growing forced-placed business. It was challenging to find a solution to operate our unique workflows, which differ from what a system typically handles.
After an in-depth search, we selected an underwriting agency management system that best handled the nature of Miniter’s business needs. We officially named the insurance system “Miniter Policy Platform, or MPP.” Implementation of the platform took 180 days from selection to production, which met the expected timeline.
The Miniter Policy Platform helps us automate the underwriting of new and existing policies, allowing us to manage our clients’ 2,800 policies and renewals effectively.
“We were thrilled to find a platform that could handle our line of business,” stated Michelle Austin, Senior Vice President – Lender Services, Miniter Group. “This Insurance Platform has allowed us to streamline the various workflows associated with our business, which has increased our internal efficiencies. This entity will ultimately put us in a position to continue exceeding our client’s service requirements.”
Cloud-Based Digital Phone Service
Miniter has adopted a new cloud-based digital phone service system. Instead of a typical VOIP (voice over IP) deployment using physical phones, we will be using a Web-driven interface. This process efficiently converges phone service and video conferencing with computing and mobile phone endpoints.
In other words, Miniter employees do not need a physical phone – they can elect to receive or place calls directly from any computing platform or use their cell phone. Even a tablet only capable of browsing the Web can serve as a phone and handle video meetings when a camera is present.
“We are excited about the new digital phone service because it provides convenience to each remote Miniter employee and enhances accessibility to our customers and prospective clients to contact us with their needs at any time from any place.” – Don Marthey, VP of Business Strategy and Tracking Operations, Miniter Group.
This guide provides the lender with a detailed overview of Force-Placed Insurance. Discussions include features & benefits, history of force-placed insurance, the lender-placed insurance policy, issues with the current force-placed insurance business model and the new Borrower-Centric insurance tracking module along with compliance and vendor management. This is a must-read for any lender using force-placed insurance.
Cloud-Based Files Spaces
Miniter is migrating all shared file spaces to a cloud-based application to maintain the security of document management and information sharing. This platform brings all information to one internal place so staff can quickly find the information they need from any location. This cloud system will allow Miniter employees to collaborate more efficiently and stay organized in the online workspace.
“This platform will help Miniter maintain compliance, all while controlling and managing business-critical information effectively.” – Wayne Brantley, Chief Information Officer, Miniter Group
Our new cloud-based application is exceptionally effective in its overall system security, specifically with document control. For example, there are strict measures to make sure only authorized users can access confidential employee and client data. It also allows users to specify security settings with their specific compliance regulations at every checkpoint.
In-House Call Center System
In 2021 Miniter will be looking at enhancing our call center software. Our IT team is thoroughly investigating the measures of an in-house developed system that will significantly advance the nature of our Borrower-CentricSM business.
We will provide future insight on the developments of this system later on in the year.
Miniter Group is constantly seeking to improve our IT systems, whether it is our insurance platform or phone service, in pursuance of providing the best service possible to our loyal clients and their subsequent borrowers. Moreover, we ensure constant care and attention to our hard-working team of employees so that Miniter can continue to implement industry leading service wherever it may be in a remote setting.
As we continue to set the standards for our industry, these web-based systems will enhance our remote infrastructure in 2021. Stay tuned for future updates in our IT blogs as we continue to improve and implement these technology systems.
June 24, 2021 (2:00PM EDT)
This webinar is a panel discussion that provides a deep dive into the complexities of commercial insurance tracking. Both collateral value determination and operational risks will be discussed. Topics include:
- Insurance tracking for multi-collateral and cross-collateral loans.
- Real property valuations, tracked values, and their uses to manage lender risk.
- GSE requirements for Commercial loans.
The panelists of the webinar include Michelle Austin, VP of Lender Services, Don Marthey, VP of Business Strategy and Tracking Operations, and Jim Gilpin, EVP and COO of Miniter Group.