Miniter Group

We operate from Massachusetts to Hawaii, insuring over 700 lenders, with well over 5,500 individual insurance policies.

Miniter Group’s sole focus has been to provide collateral risk transfer expertise, and the associated software solutions necessary to deliver this expertise. We now operate from Massachusetts to Hawaii, insuring over 700 lenders, with well over 5,500 individual insurance policies. That’s eight individually designed policies issued for every lender. 

Miniter Group has been a privately held family business since its inception in 1972. Second generation management is now lead by Julianne Donley, who has guided Miniter as CEO since 1996.

Miniter is debt-free and independent. This has allowed Miniter to build our reputation at our pace, one lender at a time. Our growth is deliberate, steady and under control. This approach ranks us as the best third-party vendor at many of our lenders. We nurture our culture internally so that our employees are empowered to deliver the best service and solutions in our industry. 

We are glad to provide you with executive references from many of our clients. Chances are, we may be insuring one of your colleagues at a lender near you.

Our Top Shelf Culture

Miniter Group headquarters training room
Top Shelf wall art at Miniter Group headquarters
Miniter Group Executive team meeting
Miniter Group executives
member centric wall art at Miniter Group headquarters

Executive Team

Julianne Donley

President & CEO

Julianne has been serving in the role of President and CEO of the Miniter Group since 2002. Prior to that, she was instrumental in the growth of the company through sales and the creation and management of its current culture and infrastructure. During that time, she has led the expansion of the company from its original mission of providing blanket auto-based products to the New England lender market to its current 50 state footprint and a full array of collateral protection products and tracking solutions. Miniter Group is a certified member of the Woman’s Business Enterprise National Council, (WBENC), which recognizes independent organizations owned by women.

James Gilpin

EVP & Chief Operating Officer

Jim is Chief Operating Officer of Miniter Group. He is responsible for marketing & tracking operations. Jim has a BSEE in Electrical Engineering. He has held sales positions at many of the top software companies. Jim joined Miniter Group in November 1998 as Vice President of Operations to bring business systems expertise to Miniter Group. Jim graduated from the Consumer Bankers Association Graduate School of Retail Bank Management in 2006 and is a member of the Board of Directors at Abington Bank.

Gary Mahoney

Chief Financial Officer

Prior to joining Miniter Group, Gary held senior financial roles at mid-sized organizations in the professional services industry. During this time Gary was responsible for leading the budgeting, financial planning and analysis, and accounting functions. In addition, he was responsible for managing external audits. Gary has a bachelor’s degree from the University of Massachusetts at Amherst and an MBA with a concentration in accounting from Suffolk University.

Wayne Brantley

Chief Information Officer

Wayne created, designed, and custom-developed the Miniter Group tracking and claims systems. He is responsible for all technology strategy, development, deployment, and system management. Prior to joining Miniter Group, Wayne owned and operated a successful software development company. He has a bachelor’s degree in computer science from the University of Tennessee at Chattanooga.

Michelle Austin

Senior Vice President - Lender Services

Michelle has over 25 years of customer service experience with Miniter Group. She was instrumental in the creation and development of the current Lender Services Division. Within this division, Michelle oversees our Client Relationship Managers, Client Service Coordinators, Implementation Team, and the Underwriting Department and Claims Department. Additionally, she manages Miniter Investigations, Inc (MI2), a wholly subsidiary of Miniter Group providing nationwide Skiptracing services. Michelle has a bachelor’s degree in business administration from Duquesne University.

Mark Hughley

Senior Vice President - Sales

Mark joined Miniter Group in 2012 and is responsible for building the company’s national sales team and broker distribution channel. Mark has over 35 years of successful sales and sales management experience in the specialty insurance marketplace. Prior to joining Miniter, he held senior- and executive-level positions at American Banker Insurance Group/Assurant Group, Balbo Insurance Group/QBE, and Kistler Financial. Mark attended Eastern Washington University on an athletic scholarship.

Lee-Ann Hollister

Vice President - Sales

LeeAnn brings over 20 years of experience to the sales team. Prior to joining Miniter Group, she held positions in sales, marketing, finance, and project management at Aon Corporation, GE Capital, Individual Assurance Company, and OSC. LeeAnn serves as a member of the Board of Directors and Chair of the Lender Placed Products Committee for the Consumer Credit Industry Association. She has a bachelor’s degree in accounting and an MBA in Organizational Behavior from the University of Missouri – Kansas City.

Keith Marvel

Vice President - Sales

eith is Vice President of Sales at Miniter Group. He has over 30 years of successful sales and management experience. His broad working knowledge of the financial services industry includes Insurance, Mortgage Banking, and Credit Default. Prior to joining Miniter, Keith served other key positions including National Sales Executive at van Wagenen Financial Services, Vice President of Sales at Credit Suisse, and Regional Sales Manager at Homecomings Financial.

Don Marthey

Vice President - Business Strategy and Tracking Operations

Don originally joined Miniter Group in 2018 as a Vice President of Sales and took over tracking operations in 2020. He comes to us with over twenty years of successful experience in insurance tracking operations. Prior to joining Miniter Group, Don served as the Director of Operations at National General Lender Services/Seattle Specialty and oversaw tracking operations for the American Modern Insurance Group. This first-hand knowledge, combined with experience in the banking industry with National City Bank in Cleveland and a bachelor’s degree in Industrial Management from The University of Akron gives Don a comprehensive outlook regarding insurance tracking solutions.

Ray Reed

Senior Vice President

Ray is responsible for the development of customized mortgage impairment and lender-placed insurance programs, monitoring adherence to regulatory compliance issues, and managing all underwriting responsibilities for the company. He is a native of Baltimore and has a Bachelor’s Degree in Economics and a Master’s Degree in Administrative Sciences from Johns Hopkins University. Ray has become a nationally recognized expert in mortgage impairment coverage and also specializes in force-placed coverage.

The borrower-centric solution

Turn the challenge of insurance tracking and compliance into an opportunity to
build trust between lender and borrower, without the fear for reputation or
compliance failures.